Thank you for choosing Papar.xyz. We are committed to providing our customers with a seamless and reliable shipping experience. Below are the details of our shipping policy:
Free Shipping Across the US
All US domestic orders over $60 will receive free standard shipping (estimated to arrive within 3-5 working days excluding weekends and public holidays). For orders under $60, the standard shipping fee is $3.99.
Express Shipping Policy
All US domestic orders over $120 will receive free Express shipping (estimated to arrive within 1-2working days excluding weekends and public holidays). For order under $120, the Express shipping fee is $7.99. We prioritize FedEx/Usps Express shipping to ensure a faster and more reliable delivery experience.
Note: Free shipping excludes physical documents for translation services or travel guides. Shipping fees for these items will be charged according to the official rates of FedEx/USPS.
Order Processing Time
If your order is paid and confirmed by 12:00 PM EST on the same day (excluding weekends and public holidays), we will aim to dispatch it on the same day. Orders paid after 12:00 PM EST will be dispatched on the next working day.
Estimated Delivery Times
We strive to ensure your orders are delivered promptly, primarily working with FedEx. Below are the estimated delivery times based on location (Standard shipping):
East Coast (e.g., New York, Florida): 2-4 working days.
West Coast (e.g., California, Washington): 3-5 working days.
Midwest & Mountain States: 4-6 working days.
Alaska & Hawaii: 7-10 working days.
Please note: Delivery times are estimates and may vary depending on external factors such as weather conditions, holidays, or courier network capacity.
Flexibility in Courier Services
While we primarily use FedEx for their exceptional service quality, we reserve the right to switch to an alternative courier (e.g., USPS) if unforeseen circumstances arise (e.g., service disruptions or operational delays).
Potential Delays
While we aim for perfection, certain situations beyond our control may lead to delivery delays. These include:
Severe weather conditions.
High demand during peak periods (e.g., holidays).
Courier operational challenges.
Tracking Your Order
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this to monitor your parcel’s journey in real-time.
Contact Us
If you have any questions or concerns regarding your delivery, please reach out to our customer service team at [email protected].
Office hours: Monday to Saturday, 9:00 AM – 6:00 PM EST (closed public holidays).
Thank you for shopping with us! We look forward to serving you with excellence.
Xinkaipu Subdistrict [email protected] Building 9-Room 114-CC858, Nanqiao Anju Project, Xinkaipu Subdistrict, Tianxin District, Changsha City, China