We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it to us under the following conditions:
Return Window Returns are accepted within 14 days of receiving your order.
Return Shipping
Customers are responsible for the return shipping costs.
Items must be securely packaged to avoid damage during transit.
Condition of Returned Items Items must be returned in their original condition:
Unworn and unused.
All tags and packaging intact.
Restocking Fee
10% restocking fee applies to returns of non-defective items.
No fees for defective or damaged items.
Exclusions
All products are eligible for return if they meet the conditions above.
Document translation services, on-site interpretation, and travel guide translation services are non-refundable and non-exchangeable.
Document translation services, on-site interpretation, and travel guide translation services Order Confirmation & Refund Process
Service Confirmation:
Upon receiving a service order, we will send a confirmation email detailing the service scope.
The client must reply to the email to explicitly approve or decline the service.
Approved Services:
For client-approved services, we will proceed with execution as per our workflow.
Declined Services:
If the client declines via email, we will issue a full refund within 3 business days.
No Response:
If the client does not reply within 7 business days, the service will be automatically cancelled, and a refund processed.
How to Initiate a Return
Contact our customer support team at [email protected] within 14 days of delivery.
Provide your order number and item details.
Follow the provided return shipping instructions.
Refunds
Processed after we receive and inspect the returned items.
Issued to your original payment method within 5–7 business days.
